Terms of service

These Terms of Service govern access to and use of Reachiva.shop, including purchases made through our online store.

By accessing our website or purchasing our products, you agree to these Terms, subject to applicable law.

1. About Reachiva

Reachiva is an online retailer specializing in reacher grabbers, pickup tools, reaching aids, and related everyday convenience products.

Our business contact information is:

Reachiva.shop
10925 Rue Pasteur
Montréal, QC H3M 2N4
Canada

Email: support@Reachiva.shop
Phone: (416) 555-0173

2. Online Store Use

You agree to use our website only for lawful purposes.

You must not attempt to interfere with website security, introduce malicious software, access restricted systems without authorization, conduct fraudulent transactions, or otherwise misuse our services.

3. Product Information

We make reasonable efforts to ensure product descriptions, photographs, dimensions, specifications, features, and other information are accurate.

However, minor variations may occur because of manufacturing changes, production tolerances, photography, lighting, or differences between device displays.

4. Product Availability

Products are subject to availability.

We may update, replace, discontinue, or modify products and variations from time to time.

If a purchased item becomes unavailable, we will contact you and provide an appropriate resolution.

5. Prices

Prices displayed on Reachiva.shop may change from time to time.

The price applicable to an order is generally the price displayed during checkout when the purchase is submitted, subject to the correction of obvious errors and applicable legal requirements.

6. Orders

Submitting an order does not prevent us from reviewing it for payment problems, inventory errors, suspected fraud, or other legitimate fulfillment issues.

Where legally permitted, we may decline or cancel an order for valid reasons.

If we cancel an order after collecting payment, the applicable amount will be refunded.

7. Payments

Customers must provide accurate payment and billing information and be authorized to use their selected payment method.

Payments may be processed through third-party payment providers made available through our online store.

8. Worldwide Shipping

Reachiva offers free worldwide shipping on eligible orders.

Our estimated delivery time is 7–10 business days.

Delivery estimates may be affected by customs, carriers, holidays, severe weather, transportation disruptions, or other circumstances outside our reasonable control.

9. Returns

Eligible purchases may be returned within 30 days of delivery in accordance with our Return & Refund Policy.

We provide free returns for eligible purchases under that policy.

10. Intellectual Property

Original branding, written content, graphics, website elements, and other materials owned by Reachiva are protected by applicable intellectual property laws.

Unauthorized commercial reproduction or distribution of protected content is prohibited.

11. Third-Party Services

Our website may use third-party services for functions including payments, shipping, analytics, and ecommerce infrastructure.

These third parties may operate according to their own terms and privacy policies.

12. Website Availability

We strive to maintain reliable access to Reachiva.shop but cannot guarantee uninterrupted website availability.

Maintenance, technical failures, security updates, internet disruptions, or events outside our reasonable control may temporarily affect access.

13. Limitation of Liability

To the maximum extent permitted by applicable law, Reachiva will not be liable for indirect, incidental, special, or consequential losses where such liability may lawfully be excluded or limited.

Nothing in these Terms limits liability that cannot legally be excluded.

14. Consumer Protection

Nothing in these Terms is intended to waive or restrict mandatory consumer rights available under applicable law.

15. Governing Law

These Terms are governed by applicable laws of Québec and Canada, subject to mandatory consumer protection provisions that may apply in the customer's jurisdiction.

16. Changes to These Terms

We may revise these Terms periodically to reflect changes to our business, services, or legal requirements.

The current version will be published on Reachiva.shop.

17. Contact Us

Questions concerning these Terms may be directed to: