Contact information
Reachiva is committed to providing professional and responsive customer service.
Customers may contact us regarding products, orders, payments, shipping, tracking, returns, refunds, damaged items, or general questions.
Business Information
Store Name: Reachiva.shop
Business Address:
10925 Rue Pasteur
Montréal, QC H3M 2N4
Canada
Email: support@Reachiva.shop
Phone: (416) 555-0173
Established: 2022
Order Support
When contacting us about an existing order, please provide:
- Your full name
- Order number
- Email used during checkout
- A clear description of your inquiry
If your product arrived damaged, defective, or incorrect, please include photographs where appropriate.
Returns & Refunds
Eligible purchases may be returned within 30 days of delivery, with free returns provided in accordance with our Return & Refund Policy.
Please contact us before shipping a return so we can provide the correct instructions.
Shipping Support
Reachiva provides free worldwide shipping with an estimated delivery time of 7–10 business days.
If you need assistance locating your shipment, contact us with your order information.
Customer Service
We aim to review and respond to customer inquiries as promptly as reasonably possible during regular business days.
For assistance, email: