Refund policy
At Reachiva.shop, we want you to shop with confidence. We offer free returns and refunds on eligible purchases within 30 days of delivery, subject to the conditions outlined below and any rights available under applicable consumer protection laws.
1. 30-Day Return Period
You may request a return within 30 calendar days from the date your order is delivered.
To begin a return, contact us at:
Please contact us before sending any merchandise back so we can provide the appropriate return instructions.
2. Return Eligibility
To qualify for a standard return, the product should generally:
- Be returned within 30 days of delivery.
- Be in substantially the same condition in which it was received.
- Include its original components and accessories.
- Include the original packaging where reasonably possible.
- Not show intentional damage, misuse, or unauthorized alteration.
We reserve the right to inspect returned products before approving a refund, subject to applicable law.
3. Free Returns
Reachiva provides free returns for eligible purchases submitted within the applicable 30-day return period.
Customers must obtain return instructions from our support team before shipping an item.
Do not independently send merchandise to our business address unless our customer service team specifically instructs you to do so.
4. Damaged or Defective Products
Please inspect your order promptly after delivery.
If an item arrives damaged or defective, contact us and provide:
- Your full name.
- Order number.
- Description of the issue.
- Clear photographs or other relevant evidence where appropriate.
Once reviewed, we will provide an appropriate resolution, which may include a replacement, refund, or another remedy available under applicable law.
5. Incorrect or Missing Items
If you receive the wrong product or your shipment is missing an item, please contact us promptly.
Provide photographs of the products and packaging where possible. We will review the order and work to correct the issue.
6. Refunds
After receiving and reviewing an eligible return, we will notify you regarding the status of your refund.
Approved refunds are generally issued to the original payment method.
Your financial institution or payment provider may require additional processing time before the refund appears in your account.
7. Exchanges
If you would like another product, model, or variation, please contact customer support.
Depending on availability and the circumstances of your request, we may arrange an exchange or provide instructions for returning the original product and placing another order.
8. Cancellations
If you wish to cancel an order, contact us as soon as possible.
We will attempt to accommodate cancellation requests before fulfillment begins. Once an order has been processed or dispatched, cancellation may no longer be possible.
You may still request an eligible return after receiving the product.
9. Return Abuse
Where permitted by applicable law, we reserve the right to investigate suspected fraudulent or abusive return activity, including deliberately damaged products, false claims, or repeated misuse of our return program.
This provision does not restrict legitimate consumer rights.
10. Consumer Rights
Nothing in this Return & Refund Policy is intended to exclude, limit, or replace mandatory rights or remedies provided by applicable consumer protection legislation.
11. Contact Us
For questions about returns or refunds:
Reachiva.shop
10925 Rue Pasteur
Montréal, QC H3M 2N4
Canada
Email: support@Reachiva.shop
Phone: (416) 555-0173