Shipping policy
At Reachiva.shop, we aim to make shipping straightforward, transparent, and convenient for customers around the world.
Free Worldwide Shipping
Reachiva provides free worldwide shipping on eligible orders.
No standard shipping fee is charged for qualifying purchases unless otherwise clearly disclosed before checkout.
Estimated Delivery Time
Our estimated delivery time is:
7–10 business days
Delivery times are estimates and may vary depending on destination, customs procedures, carrier operations, public holidays, severe weather, or other circumstances outside our reasonable control.
Order Processing
Orders are reviewed and prepared for shipment as efficiently as possible. Processing times may be affected by weekends, holidays, unusually high order volume, product availability, or verification requirements.
Tracking Information
Where available, tracking information will be provided after an order has been dispatched.
Please allow additional time for the carrier's tracking system to register the first update.
Shipping Address
Customers are responsible for providing accurate shipping information, including:
- Recipient name
- Street address
- Apartment or unit number
- City
- Province or state
- Postal code
- Country
- Contact information
Contact us immediately if you discover an error.
We cannot guarantee address modifications after fulfillment or shipment has begun.
International Shipments
International orders may be subject to customs procedures and local import regulations.
Taxes, duties, or other government-imposed charges may apply depending on the destination and applicable law.
Multiple Packages
Orders containing several products may occasionally be shipped separately.
Receiving one package does not necessarily mean the remainder of the order is missing.
Delayed Orders
If your package has not arrived within a reasonable period after the estimated delivery window, contact us at support@Reachiva.shop.
Please include your order number and the email used at checkout.
Lost Packages
If tracking indicates that a shipment may have been lost, contact our support team. We will review the available shipping information and work with the relevant carrier when appropriate.
Damaged Packages
If your package arrives damaged, retain the packaging and photograph both the package and product.
Contact us promptly so we can review your request.
Contact
Reachiva.shop
10925 Rue Pasteur
Montréal, QC H3M 2N4
Canada
Email: support@Reachiva.shop
Phone: (416) 555-0173